Serving the community since 1984

Privacy Policy

Last Updated: May 15, 2026

Table of Contents
1. Introduction

Welcome to Country Time Pet Retreat in Berkley, MA ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (berkleykennel.com), use our services, or communicate with us regarding pet boarding, grooming, daycare, or in-home pet sitting services.

2. How We Collect Information

We collect information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on the website, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use.

Information You Provide to Us

  • Personal Identification Information: Name, email address, phone number, and physical address.

  • Pet Information: Pet names, breeds, ages, medical history, vaccination records, dietary needs, and behavioral traits.

  • Financial Information: Payment details necessary to process your reservations or service payments (handled securely via our third-party payment processors).

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website, and other technical information.

3. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below:

  • To Provide Services: To manage your account, process reservations, and provide boarding, grooming, daycare, and pet sitting services.

  • To Communicate with You: To send you booking confirmations, updates, invoices, and respond to your inquiries or customer service requests.

  • To Ensure Pet Safety: To maintain accurate health and vaccination records required for the safety of all pets in our care.

  • To Improve Our Website: To analyze usage trends and improve the user experience of our website and services.

  • To Protect Our Business: To enforce our terms, conditions, and policies for business purposes, to comply with legal and regulatory requirements, or in connection with our contract.

4. Cookies & Analytics

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Cookies are small data files stored on your hard drive or in device memory that help us improve our website and your experience, see which areas and features of our website are popular, and count visits. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

5. Information Sharing

We do not sell, trade, or rent your personal identification information to others. We may share your information only in the following situations:

  • Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., payment processing, reservation management software, email delivery).

  • Veterinary Emergencies: In the event of a medical emergency involving your pet, we may share necessary information with veterinary professionals to ensure your pet receives appropriate care.

  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

6. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.

7. Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

8. Children's Privacy

We do not knowingly solicit data from or market to children under 13 years of age. By using the website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the website. If we learn that personal information from users less than 13 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please contact us using the information provided in the "Contact Us" section below.

10. Third-Party Links & Services

Our website may contain links to third-party websites, online services, or mobile applications (such as our external reservation portal, KennelReservations.com). We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party sites or services before providing any personal information to them.

11. Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

12. Contact Us

If you have questions or comments about this policy, you may contact us by email, phone, or by post to:

Country Time Pet Retreat in Berkley, MA 02779

51 Elm Street

Berkley, MA 02779

Phone: 508-823-1903

Email: Info@berkleykennel.com